Revocation policy

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of withdrawal, you must send us.

Aqua-Terra24
Owner: Jörg Lindner
Ringstr. 38
83224 Grassau
Tel.: +49 8641 5914307
Fax.: +49 8641 5914308
E-Mail an: infonospamplease@nospampleaseaqua-terra24.de

by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which is, however, not mandatory. You can use the model withdrawal form or any other clear statement. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such revocation. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. For goods that cannot be returned normally by mail due to their nature, the cost is estimated up to a maximum of 99EUR/pallet, depending on size and weight. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

The right of withdrawal does not exist for distance contracts

  • for the delivery of goods that are not pre-manufactured and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
  • for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded, 
  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,
  • for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
  • for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
  • for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts, for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence
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